Privacy Policy
This privacy policy explains how Bigwinbox Casino collects, uses and protects your personal information when you visit big-win-box.org.uk. We take data protection seriously and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who is responsible for your data
The data controller for big-win-box.org.uk is the editorial team operating this independent information portal. We are not affiliated with the casino operator reviewed on this site. For questions about data we collect through this portal, contact us at [email protected].
This privacy policy covers only big-win-box.org.uk. When you visit the Bigwinbox Casino operator's own site or create an account with them, their separate privacy policy applies – not ours.
What information reaches us
We collect two categories of data: information you provide directly, and technical information your browser sends automatically.
Information you give us: When you use our contact form or email [email protected], we receive your email address, the content of your message, and any details you choose to include. We do not collect account credentials, payment details or identity documents – those belong to the operator, not to this portal.
Technical data we observe: Like most websites, we collect IP addresses, browser type and version, device information, pages visited, time spent on each page, referral source, and approximate geographic location derived from your IP. This happens through server logs and, where you consent, analytics cookies.
Cookies and tracking
We use both first-party and third-party cookies. First-party cookies remember your consent preferences and basic site settings. Third-party cookies support analytics (to understand which content is useful) and advertising (to fund the portal). You control these through the banner shown on your first visit – see our Cookie Policy for the full breakdown.
Why we process your data and the lawful basis
We process personal information for these purposes, each tied to a lawful basis under UK GDPR:
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries via contact form or email | Legitimate interests (providing the service you requested) |
| Remembering cookie consent and site preferences | Legitimate interests (respecting your choices) |
| Analytics – understanding how the site is used | Consent (opt-in via cookie banner) |
| Advertising and marketing cookies | Consent (opt-in via cookie banner) |
| Compliance with legal obligations | Legal obligation |
Who else sees your information
We do not sell your data. We share it only with processors and partners necessary to run the site:
- Hosting provider: stores the site's files and server logs, which contain IP addresses and technical data.
- Analytics services: if you consent, we send anonymised usage data to analytics platforms to measure traffic and improve content.
- Advertising partners: if you consent, third-party ad networks place cookies to serve relevant ads and measure campaign performance.
- Email service: messages sent to [email protected] pass through our email provider's infrastructure.
Where a processor is based outside the UK, we ensure adequate safeguards are in place – typically Standard Contractual Clauses approved by the ICO. We never transfer data to countries without appropriate protection.
Your rights under UK GDPR
You have these rights over the personal data we hold:
- Access: request a copy of what we have collected about you.
- Rectification: ask us to correct inaccurate or incomplete data.
- Erasure: request deletion of your data when we no longer need it for the purpose collected, or when you withdraw consent.
- Restriction: ask us to stop processing your data while a dispute is resolved.
- Portability: receive your data in a structured, commonly used format, or have it sent directly to another controller where technically feasible.
- Objection: object to processing based on legitimate interests, or to direct marketing.
- Withdraw consent: where processing relies on consent (analytics, advertising cookies), you can withdraw it at any time through your browser settings or by contacting us.
How to exercise your rights
Email [email protected] with your request. We will respond within one month. If the request is complex or we receive several at once, we may extend this by two further months and will let you know.
Right to complain: If you believe we have mishandled your data, you can lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection. Visit ico.org.uk or call their helpline on 0303 123 1113.
How long we keep your data
We retain personal information only as long as necessary for the purpose collected:
- Contact form submissions and support emails: held for two years after the last message in a thread, then deleted.
- Server logs (IP addresses, technical data): retained for 90 days for security and troubleshooting, then automatically purged.
- Analytics data: anonymised and aggregated, typically held for 26 months by the analytics provider.
- Cookie consent records: stored for 12 months from your last visit, then expired.
When the retention period ends, data is either securely deleted or anonymised so it can no longer identify you.
Protection of minors
This site is for persons aged 18 and over (18+) only. We do not knowingly collect personal data from anyone under 18. If you are a parent or guardian and believe your child has provided us with information, contact [email protected] immediately and we will delete it.
Security measures
We use industry-standard measures to protect data against unauthorised access, loss or disclosure: encrypted connections (HTTPS), secure hosting infrastructure, access controls limiting who can see personal information, and regular security reviews. No system is completely secure, but we take reasonable steps to safeguard what you entrust to us.
Changes to this privacy policy
We may update this policy to reflect changes in how we process data, or in response to legal or regulatory requirements. When we make material changes, we will update the date below and, where appropriate, notify you by email or through a notice on the site. Continued use of big-win-box.org.uk after an update means you accept the revised terms.
Last updated: 16 January 2026
Access to this site is restricted to persons aged 18 and over (18+). If gambling ever stops feeling like entertainment, free and confidential support is available at BeGambleAware.org.
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